1 - The customer is not allowed to host spam websites, phishing websites and/or illegal files (copyrighted content...) on our servers. The use or presentation of any hacking methods is also prohibited.
2 - Obambu provides a hosting service, not a storage service. Archive/backup/mirroring or other similar kind of usage is not accepted on our servers. The resources (Disk/bandwidth/RAM/CPU) provided should be used legitimately and reasonably.
3 - Pornographic websites are tolerated only if their content lies within the boundaries of law (no child pornography...). Websites of such kind should also prompt a disclaimer before accessing the content.
4 - On Cloud Server plans, any illegal or suspicious activities (network intrusion, hacking, sniffing, spoofing, proxy...) is strictly prohibited. Support on these plans is also limited to hardware and network issues.
5 - In case of abuse, the account is suspended and will be reactivated upon contact with our support department. If an abuse situation repeats itself several times, it may be decided to definitely suspend the client's account without refund. The client will still be able to recover a backup of his data and transfer away his domain.
6 - Backups should be made regularly by the client. They can be easily done from the client's management panel. Obambu can not be held responsible in case of data loss (hard drive failure or other). The client can be assisted with the initial configuration of its website (FTP, Admin panel, MySQL ...) and issues at the server level (downs...) but can not request support for advanced development tasks on its website.
7 - The affiliate program allows the customer to earn a commission for each affiliate who orders a product through the unique link. The commission will not be paid in the event of a fraudulent transaction, a refunded transaction, multi-account, and more generally if the affiliate is not a real third party to the client.
8 - A 99% availability is guaranteed every month for our Web Hosting, Reseller Hosting and Cloud Servers plans. If the uptime falls below 99% over a month, Obambu undertakes to compensate the customer with one free extra month, upon request. The customer can only claim a compensation during the 30 days following the end of the said month.
9 - When registering or transfering a domain to Obambu, the licensee agrees to the Uniform Domain Name Dispute Resolution Policy ("UDRP"), which is available at http://www.icann.org/udrp/udrp-rules-24oct99.htm and http://www.icann.org/dndr/udrp/policy.htm as well as with the Registrant Rights and Responsibilities, which are available at http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm. Furthermore, the licensee appoints Obambu as the Designated Agent authorised to approve a change of licensee or any update on the licensee information on its behalf.
10 - If using a stolen/fraudulent credit card, PayPal account or any other payment method, the account will be immediately terminated and all relevant informations will be forwarded to the appropriate authorities.
11 - We allow customers get a full refund within the 10 days following the order placement, no questions asked. This right does not apply to domain names. No refunds will be made should any of the above terms be violated.